Brunel Air Cargo – Winners of the ‘Extra Mile Award’ at the BIFA Awards 2019
Brunel Air Cargo attended the BIFA Freight Awards on Thursday 16th January 2020 held at the The Brewery, Chiswell Street, London. The BIFA Awards are held annually to recognise the best talent within the British freight forwarding community and awards are given on an individual and multi modal basis, recognising the finalists in each field.
Brunel were delighted to have been recognised by BIFA late last year when we submitted our entry to the Extra Mile Award, this particular category is for members that can provide specific examples of ‘innovation’ and/or ‘customer care’ by adding value and exceeding their customer’s expectations.
The project that our Air Freight division handled was for a VIP Client that produces bespoke high end furniture for their clientele globally, and contracted Brunel Air Cargo to handle all arrangements from collection through to delivery to one of the tallest residential homes in the world. Through detailed planning, anticipating and reacting to various challenges encountered during the project, we went the extra mile to insulate their client from any of the pain. The shipment consisting of bespoke hand-crafted furniture to be delivered to the 64th floor of a Manhattan skyscraper, had to be split over two charters to meet insurance requirements. At the planning stage all access points, doorways and lifts were carefully measured to ensure clearance of crates, the project was successfully delivered on time and on budget and has enabled us to grow with the client and handle projects globally.
Mark Scanlon of Brunel Air Cargo mentions: “we always look to exceed customers’ expectations and go the “extra mile” as I believe excellent customer service is key to ensuring sustainable growth, which is why we have setup our specialist services division that would handle these types of enquiries from clients requiring a premium service”